Learn about Web to Case in Salesforce Service Cloud | Explore the more Salesforce
Under our Zordial Laboratory program "Explore the More”, we explored the “Web-to-Case in Salesforce Service Cloud.”
Module: “Web-to-Case in Salesforce Service Cloud"
Use case : Web-to-Case is an innovative Salesforce Service Cloud feature that lets you automatically capture support requests directly from your website and turn them into cases. It uses a simple, customizable form that includes the fields you need based on your requirements.
Once a customer submits the form on your website, Web-to-Case sends an automatic email to let them know you’ve received the support request. Like the form, you can also customize this email. At the same time, Web-to-Case also creates a case in your organization, so you can track the request. If possible, it will also link the case to a specific contact.
Features :
1. Automatic Case Creation
2. Case Assignment Rules
3. Auto-Response Rules
4. Spam Filtering
5. Case Escalation Rules
6. Case Tracking for Customers
7. Integration with Salesforce
Much Appreciated Manoj Sharma for such wonderful presentation
Topics Covered:
Web-to-Case in Salesforce Service Cloud
Presented By:
Manoj Sharma
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