Phantom 3 Pro Loss of Control / Flyaway
Incident while visiting Dubai. While on a photo shoot at the beach, I encountered an anomaly with controlling the Phantom 3. To prevent injury to others, I shut the motors down in mid flight. The video contains the log file playback.
Firmware: Phantom 3 Professional Firmware v1.2.6. The DJI iOS (v1.2.0) reported it to be the latest.
Flight logs:
iPad's flight log: https://www.dropbox.com/s/azuade4e3r4...
CSV generated from (djilogs.com): https://www.dropbox.com/s/my85987xluh...
More details here: http://www.phantompilots.com/threads/...
Update: 24 August 2014
Today I got home from work and a DHL package from DJI arrived. Inside was my original box containing a repaired Phantom 3 Pro. No additional accessories were included.
From my initial inspection, it looks like the body shell, legs, all four motors (the original 2312 motors - not the newer 2312E), camera and bottom camera gimbal plate (but not the upper gimbal plate) were replaced. The upper gimbal plate has a few scratches (but otherwise perfectly OK), so I think this is still the original part from the incident.
I charged up a P3 battery, then powered on the aircraft and had to link the my controller to the aircraft.
Updating the firmware now and will conduct flight tests tomorrow morning. Everything looks good.
Thank you DJI for offering to repair the aircraft and shipping it back to me for free.
In summary here is the timeline from my experience:
15 July 2015 - Crash occurred in Dubai. Emailed DJI the same day.
16 July 2015 - Received email from Sophie Zhang (DJI Technical Support).
17 July 2015 - Completed all paperwork and uploaded 3GB of internal flight log data to DJI once I got back to Australia.
18-27 July 2015 - Exchanged further five emails regarding the internal flight logs (as the original flight data were overwritten due to me draining the batteries before my airline flight).
28 July 2015 - DJI offered a free repair requesting serial number for the aircraft.
3 August 2015 - Received email from Tim Yang (DJI Global Key Account Service) regarding RMA details for shipping back to DJI Hong Kong.
6 August 2015 - Shipped back the DJI on my own expense. Sent it Insured Express Courier International shipping from Australia to Hong Kong via Australia Post.
24 August 2015 - Received a repaired Phantom 3 Pro back.
Update: 13 August 2015. DJI have offered a free repair after I submitted my flight logs and answering all of their questions in the paperwork. I have shipped the Phantom 3 Pro at my expense via express courier service, and it is now in DJI's hands in Hong Kong. Waiting to hear on further updates.
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