Genesys Cloud Release Notes Highlights - September 2024
Here's a concise YouTube video description for your recap of the September release highlights:
Genesys Cloud – September 2024 Release Highlights 🎉
In this video, we cover the top updates from Genesys Cloud’s September release, including 43 new feature enhancements. Key highlights include:
Customer-First Callback Option (Sep 30): Now available for all license types, this feature allows the platform to call the customer first before connecting with an agent.
Enhanced Dashboards (Sep 23): Improved responsive layout and better widget scaling, ensuring a smooth user experience on all screen sizes.
Real-Time Data Indicators (Sep 16): New live data refresh indicators to keep supervisors up to date.
Screen Recording UI Update (Sep 2): A cleaner, more modern interface for screen recordings.
Plus, check out the important announcement on Genesys CIDR expansion and new firewall requirements happening in October 2024. 📢 Full details here: Genesys CIDR Expansion Bulletin.
Stay informed on the latest Genesys updates! 🚀
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