AI-powered CX, with Lisa Popovici and Sienna AI
Welcome to an insightful episode featuring Lisa Popovici, the visionary co-founder of Siena AI. Join us as we dive deep into the world of AI-powered customer experiences and explore how Siena AI is shaping the future of commerce with empathy and innovation. Lisa shares her journey from medical student to tech entrepreneur, her passion for humanized customer service, and the powerful role of AI in transforming interactions between brands and their customers.
Discover how Siena AI is leveraging the latest in generative AI technology to provide autonomous, empathic customer service solutions that understand and engage customers like never before. Learn about the challenges, milestones, and what's next for Siena AI as they continue to push the boundaries of what's possible in customer experience technology.
Takeaways
Siena AI is an autonomous customer service platform designed for commerce.
Siena AI solves the problem of repetitive and time-consuming customer inquiries.
Empathy is a key element in AI interactions and Siena AI focuses on providing an empathetic customer experience.
When buying AI software for customer experience, it is important to set clear goals, define key performance indicators, and find tools that align with those goals.
Personal strategies for staying positive during challenging times include maintaining a healthy lifestyle, surrounding oneself with supportive people, and finding balance between work and personal life.
Chapters
00:00 Introduction
02:03 Inspiration for Siena AI
05:22 Problem Siena AI Solves
10:15 Market Opportunity for AI in Customer Experience
12:43 Empathetic AI and Siena AI's Approach
15:15 Considerations when Buying AI Software for Customer Experience
20:12 Differentiation of Siena AI from Other Companies
25:50 Lessons Learned from Previous Companies
30:05 Future Growth and Product Roadmap
33:44 Personal Strategies for Staying Positive
35:44 Closing and Contact Information
This show is supported by www.matchrelevant.com. A company that helps venture-backed Startups find the best people available in the market, who have the skills, experience, and desire to grow. With over a decade of experience in recruitment across multiple domains, they give people career options to choose from in their career journey.
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