This Makes Me An EXTRA $1 Million Per Month
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In the last 3 years, I've taken 3 companies from ZERO to over $1,000,000 a month in over a year! In this video, I'm going to share with you a presentation that I've done in one of our exclusive events for high-ticket entrepreneurs and business owners that'll breakdown exactly how that works! This presentation will primarily go through what is a CSM or a client success manager, when to hire a client success manager, how much should you pay a client success manager, the onboarding and training process, and many more! Make sure to watch the full video as I truly believe this is beneficial for companies that are looking to grow and scale their business to seven figures regardless of what industry they're in. Enjoy!
Timestamps:
0:00 Introduction
2:17 Overview
3:02 What Is A CSM? (Client Success Manager)
4:05 Why Bother Opposed To Traditional Group Coaching?
6:33 When Are You Ready To Hire A CSM?
7:14 Hiring CSMs Based On Constraints?
9:12 Responsibilities Of A CSM
13:17 How Does The CSM Fit In?
14:01 Expert CSMs vs Connector CSMs
17:15 Difference Between Homogenous vs Non-Homogenous Markets
19:02 Creating Client Journeys For Non-Homogenous Markets
21:10 Proactive Leadership vs Reactive Customer Service
24:15 Scorecard
24:55 How Much Do CSMs Get Paid
29:15 Where To Find Good CSMs
35:13 Interview Process
38:46 Onboarding & Training: First 7 Days
40:40 Onboarding & Training: Second 7 Days
41:05 Onboarding & Training: Days 14+
42:32 Day-To-Day Management
53:22 Asana Overview
54:35 Upsells/Retention
57:10 Organization Structure As You Scale
1:01:18 Q&A Session
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