Evolving ERP - Judith O'Callaghan and Ashley Saltzman
Join us for an insightful journey into the world of business transformation with experts Judith O'Callaghan and Ashley Saltzman. This episode of Evolving ERP unpacks the often-overlooked art of escalation management, offering a blend of practical advice and hard-earned wisdom. Our guests dive into the nitty-gritty of contract negotiations, the importance of fostering the right organizational culture, and the value of proper documentation and communication. With a sprinkle of humor and a dash of real-world experience, Judith and Ashley serve up a compelling discussion that'll give you a fresh perspective on managing complex ERP projects. Whether you're a seasoned pro or new to the field, this conversation is sure to leave you with valuable takeaways for your next transformation adventure.
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Judith O'Callaghan brings over 20 years of industry expertise and a passion for applying ancient wisdom in Business Transformation. Her journey has taken her across several large and small organisations across 3 continents living in the largest cities and remotest villages. Her investment of time has enabled her to understand diverse cultures, perspectives and most importantly learn the applications of ancient wisdom in modern day business transformation.
Get in touch with Judith:
/ judith-o-05a9bb13
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Ashley Saltzman is a global expert with over 26 years of experience in untangling the commercial and delivery challenges of digital transformation programs. A former senior executive at SAP, IBM, and MYOB, Ashley served as Regional Director at SAP for seven years (2016-2023), where he led Commercial Escalations across Asia Pacific, Japan, the United Kingdom, Ireland, and on special projects worldwide.
Beyond his boardroom successes, Ashley is the mastermind behind the "Mastering Customer Escalations" program – a masterclass delivered to over 850 SAP professionals across 16 countries. This program spills the secrets on avoiding commercial disputes, handling escalations, and managing fallout — it's like a crash course in keeping your cool when things get hot.
Ashley is also the published author of The Man Who Defuses Bombs (https://a.co/d/e7uowHO), drawing from his wealth of real-world experience. He's more than just a conventional executive; he's an engaging speaker who effortlessly shares valuable insights, fostering connections and often bringing a touch of humour to the stage.
Get in touch with Ashley:
/ ashleysaltzman1
http://www.ashleysaltzman.com/
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0:00 Introduction and guest backgrounds
3:44 The importance of escalation management in ERP
7:54 Contract negotiations and gray areas
15:06 Documentation, communication, and accountability
20:25 The role of culture in successful transformations
26:57 Phase zero: Preparing for transformation
33:03 The value of independent advisors
38:15 Key takeaways for setting up successful ERP projects
54:04 Closing remarks and contact information
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