Titan Enhances Salesforce's Knowledge Base | The Power of The Knowledge Base Software | Use Case
This video shows how to customize your Salesforce Knowledge Base articles without a single line of code. Take your business to the next level by building a Knowledge Base Portal for Salesforce - an excellent space to upload any documentation, resources, or any information related to the products and services of your business. Organizations can upload articles, tutorials, how-to guides, and troubleshooting content to their knowledge base from Salesforce. Customers and employees can then easily access these resources to learn more about a product or use them to resolve issues independently.
To create a Knowledge Base powered directly by Salesforce, you can use a template from Titan Web (https://titandxp.com/salesforce/cloud.... Titan enhances Knowledge Base Software by providing a completely customizable Knowledge Base that is added to the company’s existing website. An employee’s role in the company determines which articles they will see upon entering the Knowledge Base. When employees sign into the Knowledge Base with an email address, Titan analyzes this data based on the profile user permissions assigned to the email address and then determines what view the employee will see (https://titandxp.com/kb/use-case/know....
Titan provides employees the ability to view all articles organized into categories to allow readers to easily choose which one they would like to read. They may also view any comments and likes on an article from peers with an option to download the document as a PDF using Titan Docs (https://titandxp.com/salesforce-doc-gen/) if they prefer. Employees can comment on an article by using Titan’s comment box and provide feedback, expressing whether they like or dislike the article. Upon submission, data from that box is sent to Salesforce.
Chapters:
0:00 - An Introduction to Titan’s Knowledge Base Portal
0:14 A preview of the Knowledge Base
0:46 Signing into your Knowledge Base
1:18 View articles in the Knowledge Base
1:47 Download articles as PDF with Titan Docs
2:05 Titan’s Comments Box for Salesforce
FAQs:
What is Salesforce Knowledge Base?
It is a robust Salesforce knowledge management system within the Salesforce platform, allowing organizations to create and manage valuable information.
What is Salesforce Knowledge Base Portal?
Salesforce Knowledge Base Portal is a comprehensive external knowledge base software solution seamlessly integrated with the Salesforce platform. It empowers organizations to efficiently create, manage, and share Salesforce knowledge articles with external stakeholders.
Additionally, it serves as an internal knowledge base software solution, facilitating the seamless exchange of information within organizational teams. It allows for the effective creation, management, and sharing of Salesforce knowledge articles among internal members.
How do I get started?
Contact us to build powerful no-code digital experiences for Salesforce (https://titandxp.com/). Learn how to create custom docs, forms, apps, e-signatures, and surveys with Titan’s full suite of enterprise applications.
Visit Titan Academy (https://academy.titandxp.com/) and find out how Titan is highly flexible and offers brilliant Salesforce solutions with various products, not just a Knowledge Base.
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