Leveraging AI to Transform Student Service Delivery [AI Engage Summit 2024]
Modern students expect their university experience to mirror their digital lifestyle: immediate, personalized, and available 24/7. This session explores how artificial intelligence is revolutionizing service delivery across academic affairs, student life, administrative services, and support functions to drive meaningful student engagement. We'll examine how institutions can deploy AI technologies to create an interconnected ecosystem that not only meets Gen Z expectations for seamless service but actively promotes student connection and involvement across all touchpoints of their academic journey.
Attendees from all university verticals will gain practical insights on how to evolve their service delivery model to meet modern expectations while fostering deeper student engagement and connection to their institution.
Presenter: JeanCarlo (J.C.) Bonilla
COO and Head of AI at Element451
Host of Generation AI
Dr. JeanCarlo (J.C.) Bonilla is an executive leader in educational technology and artificial intelligence, serving as COO and Head of AI at Element451. With over 20 years of experience, he specializes in next-generation data products, AI innovation, and global analytics solutions. At Element451, he drives organizational scaling and leads the company's AI practice, pioneering advances in AI-driven student engagement solutions. Previously, as Global Chief Analytics Officer at VaynerX, he led measurement and advanced analytics practices worldwide. His experience includes senior management at DataKind, overseeing 200+ data science projects, and leadership roles at NYU, where he currently teaches Applied Data Science as faculty. Dr. Bonilla holds a Ph.D. in Information Systems, and both Master's and Bachelor's degrees in Electrical Engineering from New York University.
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