Build a custom helpdesk portal in 1 hour
In this video, we create a custom helpdesk portal from scratch. This video walks you through the project from start to finish, and explains each step along the way. A project like this would easily take weeks using manual coding, but we complete the whole thing in a little more than 1 hour using the m-Power Development Platform.
The m-Power Development Platform is a low-code development platform that lets you create enterprise-class web applications without coding. To learn more: https://www.mrc-productivity.com/prod....
Timestamps in the video:
00:00:00 – Introduction
00:01:58 – Demo of what we're building
00:06:13 – Start Development
00:07:00 – Setting up Database Tables
00:10:34 – Security Setup
00:11:23 – Build Customer Management App
00:15:49 – Build and Customize Contacts Management App
00:20:36 – Connect Applications
00:21:55 – States Dropdown List
00:24:54 – Customer/Contact Demo
00:25:39 – Customize the Mobile View
00:27:24 – Building and Customizing Helpdesk Calendar
00:37:00 – Calendar Demo
00:37:42 – Set up Email Notifications
00:42:21 – Set up Internal Menu
00:44:07 – Menu Demo
00:45:25 – Internal Apps Walkthrough
00:45:53 – External Dictionary Security Setup
00:47:51 – Adding Multi-Tenant Security
00:49:51 – Customer Portal
00:54:46 – Support Ticket Submission App
01:02:53 – Ticket Notification Email
01:04:38 – Ticket Statuses
01:09:36 – Ticket Submission Demo
01:11:03 – Creating the Dashboard
01:11:42 – Creating ‘Open vs Closed’ Tickets Graph
01:13:31 – Creating ‘Tickets by User’ Graph
01:15:05 – Add Date Filters to Dashboard
01:16:09 – Dashboard Demo
01:17:05 – External Apps Walkthrough
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