Einstein Service Agent | Salesforce
Introducing Einstein Service Agent! Experience intelligent customer support with seamless collaboration between digital & human workers for rapid case resolution.
- Seamless transfer & human handoffs across all channels
- No writing conversational trees
- Reads text, images, audio/video
- Omni-channel transfer & human handoffs
- Acts across sales, service, marketing, & commerce
- Hybrid keyword & vector search
- Extensible low-code tools
- MuleSoft for cross-system actions
- Real-time, harmonized data with Data Cloud
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About Salesforce: Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence.
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