Client Complaint: Poor Cleaning Standards | Plus How To Fix The Problem
Do you have a process to handle client complaints? What do you do when you receive negative feedback?
In today's video we’re going to have a chat about what to do when a client complains about poor cleaning standards 😩 and how we can turn the situation around so that our client is happy and our cleaner doesn’t feel picked on 🎉
We will go through the step by step process you need to be the master of handling and resolving poor cleaning standards, hoorah!
What did you think of today's process? So it the same as yours? Would you add anything? Let me know below 👇🏽
Is there a video topic or question your like to see me make on this channel? Let me know, here or on Instagram, i’m all ears 👂🏽
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N E W S L E T T E R
Every Sunday, 7pm GMT http://eepurl.com/gz2zHv
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S T A Y I N T O U C H
Blog: https://maidinbusiness.com/blog/
Instagram - / maidinbusiness
Pinterest - / madamward
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F R E E R E S O U R C E S
Financial Terms Every Business Owner Should Know - http://bit.ly/2Z0Jifinanceglossary
Price By The Hour & By The Service - http://bit.ly/pricebyhourandservice
Is Your Cleaning Business Breaking Even - http://bit.ly/findyourbreakevenpoint
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O T H E R V I D E O S T O W A T C H
How To Run A Cleaning Business - • How To Run A Cleaning Business - What...
How To Promote Your Cleaning Business For Free - • Promote Your Cleaning Business For Fr...
Should I Add Another Service To My Business -
• Should I Add Another Service To My Cl...
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A B O U T
Hi, I’m Kelly and I’m a cleaning business owner just like you!
I started cleaning houses 11 years ago, to fit around my young family after a change in circumstances, and now have 4 branches that operate without me across domestic and commercial cleaning
After being asked about my business model a lot, I started Maid In Business, to help cleaning business owners like YOU start, grow or develop their cleaning business to make more money and to develop a better work/life balance
I can help you go from a cleaner to the CEO
Before joining the cleaning industry in 2008, I worked for 10+ years for large corporations in sales and business development roles achieving large financial targets
I've made many mistakes, had many failures, many successes and have learned a whole lot throughout my career that I want you to use and abuse to help you avoid the lost money, time, and mental stress of trying to figure everything out yourself
I feel you - I KNOW how hard it is to start, grow and manage a cleaning business
If you have a question about your cleaning business, be it operational or strategic, or you have an issue with a staff member or client, or if you have an idea for a video, please message me via YouTube or Instagram
Here's to your success x
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