Creating Tickets for Azure AD Risky Users | Power Automate
In this video, I walk through a Power Automate tutorial where I show you how to create tickets in your PSA tool when risk detections occur in your customer tenants.
Many MSPs today track risky users across Azure AD if the customer has an AAD P1 subscription. These risk detections can often show a clear sign of breach based on impossible or atypical travel. One downside is that the controls with auto-remediation only come with a P2 license. We have some customers with this licensing but not all. Additionally, we wanted a better way to track these with our ticketing system not only for expedited remediation, but also to show the customer this data over time as a potential upsell opportunity to increase security. For this reason, I built a power automate flow that creates tickets in our PSA tool when new risk detections occur in our customer environments.
Table of Contents:
00:00 Intro
01:15 Setting up App Registration
03:44 Creating Custom Connectors
04:16 Azure Key Vault
04:57 Dataverse Table
07:51 Architecture
08:58 Flow Creation
33:47 Conclusion
Blog Post: https://tminus365.com/creating-ticket...
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