Announcing Multi-label Classification on Kimola Cognitive!
Today, we're thrilled to unveil another milestone in our journey – the introduction of Multi-Label Classification Technology. This marks a significant leap forward in the realm of customer feedback analysis, positioning Kimola Cognitive as a trailblazer in the industry. We take pride in being among the select few vendors in customer feedback analysis tools to offer this cutting-edge technology.
Starting 2024, users of Kimola Cognitive across 50+ countries will experience the transformative capabilities of Multi-Label Classification Technology. Here's why this feature is a game-changer:
The Nature of Customer Feedback is Already Multi-label
Customers often express their thoughts on various aspects of a product or service in a single feedback session. Our Multi-Label Classification allows you to uncover all these dimensions simultaneously, providing a holistic understanding of your customers' perspectives.
Enhanced Contextual Understanding
Capturing the complexity of feedback is crucial. With Multi-Label Classification, you can now understand dual-natured feedback, such as a customer expressing satisfaction with the ease of use but suggesting improvements in customer support. This nuanced approach ensures you don't miss critical insights.
Read more on Kimola Blog: https://kimola.com/blog/announcing-mu...
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