Workflow Automation for Service: Quick Look | Streamline Customer Service with Automation
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Workflow Automation for Service: Quick Look : • Workflow Automation for Service: Quic...
Snapshot of a few features that help service teams automate processes to improve the customer service experience.
Salesforce Customer 360: Use this platform to meet your customers on every channel. It provides a single source of truth for customer data that is available throughout your organization.
Data from Anywhere: Use Salesforce Connect to integrate data from multiple sources. Mulesoft Anypoint Platform’s powerful APIs connect data sources programmatically. MuleSoft Composer’s library of connectors and templates connect data sources without code.
Salesforce Flow and Flow Builder: Create automated flows to guide agents using drag-and-drop builders that contain out-of-the-box templates and reusable building blocks.
Einstein for Service: Work smarter with Salesforce’s powerful AI. Einstein Case Classification pre-fills case fields for agents to review. Einstein Case Routing sends cases to the best agent or queue. Einstein Article Recommendations suggests the most relevant knowledge article to agents working on cases. Einstein Next Best Action provides contextual, real-time recommendations. Einstein Bots automates common questions or processes and collects case details for a seamless agent handoff. Check out this quick look for more great ways to use Einstein to solve your thorniest problems.
Incident Management: Fix service disruptions and communicate resolutions quickly to everyone who needs to know.
Now that you’ve seen how to improve each customer’s journey while increasing your efficiency, are you ready to get started with Service Cloud automation?
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