Mastering RevOps with Christian Colegrove | The Orange Network
Join the Mayor of Inbound and founder of OrangeSuit LLC as they dive into the world of revenue operations with special guest Christian Colegrove, a skilled RevOps strategist from RevPartners. In this insightful episode, Christian shares his expertise on process enhancement, troubleshooting, and solving complex issues within customer success. Despite some lighthearted banter about music, this episode is packed with valuable insights and data on improving client onboarding and process adherement. Don't miss the deep dive into creating effective workflows, defining processes, and ensuring accurate data collection for significant impact on business efficiency.
00:00 Introduction and Guest Introduction
00:27 Meet Christian Colgrove
01:31 Christian's Background and Expertise
02:51 Music and Data Obsession
04:29 RevOps Challenges and Solutions
09:28 Mapping the Process
15:27 Sponsor Break and Continuation
17:53 Client Collaboration and Workflow Mapping
18:19 Finalizing the New Process
19:17 Sales and Customer Success Handoffs
19:58 Driving Adoption of New Processes
23:32 Metrics and Impact Analysis
27:57 Implementation Specialist Concerns
31:49 Engaging with the HubSpot Community
34:43 Fun and Games: Music Trivia
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