ITIL Problem Management Guide for Beginners | ITIL Problem Management
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Every business aims to provide quality products and services to its customers. And it’s a time-consuming process to build trust around their business. Service interruptions are the most difficult challenges faced by companies and threaten their credibility.
But no organisation, big or small, is immune to factors that might disrupt its service or product. Rectifying these issues and resuming the product and service in a short span is a much-needed quality. Hence, problem management comes into the picture.
Problem Management is an important aspect of management principles that aims to prevent unfavourable incidents and, if they do occur, prevent them from occurring again. No customer likes to deal with repeated instances of disruptions or problems from their service providers.
Despite this, many organisations allow repeated instances and fail to tackle the issue at its core. Over time, this damages the company's reputation and might eventually lead to failure.
what you will learn here :
1. Introduction 0:03
2. What is ITIL Problem Management? 1:14
3. Importance of problem management in ITIL framework 2:41
4. Why is ITIL Problem Management Important? 3:52
5. What is a Problem Management Process Flow? 4:56
6. Incident and Change Management in ITIL Processes 8:50
7. Roles and Responsibilities in Problem Management 9:41
8. Key Performance Indicators in Problem Management 10:34
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