Customer Delight and Innovation
Delighting your customer is a buzz-wordy phrase that’s very subjective. Ask five people, and you’ll get ten different answers. We know because we asked many more than that! In this talk, Todd & Ramli will share why customer delight is important, the four main principles that drive delight, and real-world stories of how teams delivered delightful product experiences that made an impact.
What we covered:
Why customer delight is a strategic imperative for success.
The four main principles that underpin customer delight.
Firsthand accounts of teams that have transformed customer delight from a concept into a reality.
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#prioritization #roadmaps #productmanagement #productstrategy #productmanager
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