AI-Powered Customer Service | HubSpot Service Hub Walkthrough (2024)
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HubSpot's Adriti Gulait provides a walkthrough of the reinvented HubSpot Service Hub, an engagement hub focused on improving customer service through centralized data and channel integration.
Chapters:
00:00 Intro
00:46 Help desk
01:50 Add or remove help desk columns
02:10 Create customized help desk view
02:47 Ticket record view
03:50 Ticket automation
04:39 Responding to tickets: Calls, live chat & emails
05:15 Enhance conversations with HubSpot AI
05:53 Connecting communication channels
06:24 Setting up service level agreements (SLAs)
07:24 Skills and capacity routing
08:18 Set up HubSpot calling
08:58 The knowledge base
09:46 Enhance knowledge base writing with HubSpot AI
10:12 Create a customer portal
10:50 Use customer feedback surveys
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About HubSpot:
HubSpot is a customer platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, commerce, operations, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and apps to attract, engage, and delight customers.
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