Cassiy Johnson & Megan Heckman Talk About Customer Service in POD
🤓Join Cassie Johnson, a 7-figure Etsy seller, and Meg Heckman, who’s generated $6.5 million in Shopify sales, as they share their expert tips on delivering exceptional customer service. In this video, you’ll learn actionable strategies to increase customer retention, earn 5-star reviews, and handle tricky situations with empathy and efficiency.
Plus, discover how to use Printify’s support to your advantage when dealing with issues like returns and refunds. Whether you're new to POD or scaling your shop, mastering customer service is key to building a loyal customer base and boosting profits! 🚀
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Disclaimer: Not Professional Advice
This video is for informational purposes only and does not constitute professional advice. The content is based on our understanding as of the date of recording. Viewers are encouraged to seek advice from qualified professionals for specific situations. Actions taken based on this information are at your own risk. Printify is not liable for any losses or damages.
Timestamps: 00:00 Intro - Meet Cassie & Meg
01:20 Why Customer Service Matters for POD Success
05:40 Tips for Fast, Effective Communication
08:15 How to Retain Customers & Boost Profits
12:45 Handling Negative Reviews Like a Pro
15:00 Using Printify’s Support for Order Issues
20:10 How to Get More 5-Star Reviews on Etsy & Shopify
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