Customer facing knowledge base смотреть онлайн

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9:58

Top 5 Customer Facing Knowledge Base Platforms for Business | Comparison

Top 5 Customer Facing Knowledge Base Platforms for Business | Comparison

How to Digital

Top 5 Customer Facing Knowledge Base Platforms for Business | Comparison Check Out Document360 - https://bit.ly/3NEgStu ...

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7:55

What's the Difference Between the Knowledge base (Customer Service Database) vs eLearning program?

What's the Difference Between the Knowledge base (Customer Service Database) vs eLearning program?

eLearning Partners™

Ever wondered about the distinction between a knowledge base and an eLearning program? We're here to dissect these two ...

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3 тыс
1

2:05

One easy way to optimize your customer knowledge base

One easy way to optimize your customer knowledge base

Zendesk

With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, ...

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26:18

Enhancing Customer Interactions via Internal Knowledge Base

Enhancing Customer Interactions via Internal Knowledge Base

The CS Show

On today's episode, we talk with Nir Cohen. Nir is the VP of Customer Success at AIVF and former Director of Customer Success ...

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7 тыс
1

57:55

Best Practices for Building a Killer Knowledge Base

Best Practices for Building a Killer Knowledge Base

Desk.com: Fast, awesome customer service

Having all the right answers at the fingertips of every customer support agent is awesome. Letting your customers get the same ...

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19 тыс

10:47

How to build a successful knowledge base? Step-by-Step.

How to build a successful knowledge base? Step-by-Step.

Zoho Desk

What is a customer knowledge base? A knowledge base is an online self-service repository of useful information in the form of ...

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5

0:44

Confluence can be used many ways! | Knowledge base | Collaboration | Customer Facing

Confluence can be used many ways! | Knowledge base | Collaboration | Customer Facing

Hean Tech

There's a lot of different ways Confluence can be used - from internal facing wikis to customer facing documentation.

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64

5:34

Must-have features for the best knowledge base software  | CX Unplugged

Must-have features for the best knowledge base software | CX Unplugged

Sprinklr

1:19 The most famous knowledge base software 1:45 Customer facing Vs employee facing knowledge base 2:24 The #1 attribute ...

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1

47:10

Outsmarting the Genie: Smart Architecture Decisions for GenAI Apps • Gillian Armstrong • GOTO 2024

Outsmarting the Genie: Smart Architecture Decisions for GenAI Apps • Gillian Armstrong • GOTO 2024

GOTO Conferences

Gillian Armstrong - Senior Solutions Architect, Generative AI Solutions at AWS ORIGINAL TALK TITLE Outsmarting the Genie: ...

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15 тыс
24

9:59

Everything You Need to Know About a Knowledge Base for 2022

Everything You Need to Know About a Knowledge Base for 2022

Visme

A knowledge base provides 24/7 support for your customers without the need to contact staff. Most consumers nowadays can't ...

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6 тыс
3

1:26

Why Use a Knowledge Base Software?

Why Use a Knowledge Base Software?

ProProfs

Keeping customers satisfied is often considered a challenge. Why? Because it demands full attention of customer support ...

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2:48

Internal vs External Knowledge Base: Which Do You Need?

Internal vs External Knowledge Base: Which Do You Need?

ScreenSteps

What type of knowledge base software does your company need? That depends on who you want to support. Discover the ...

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4 тыс
8

8:46

What is a Knowledge Base?

What is a Knowledge Base?

Technical Writer HQ

A knowledge base is a library of information about your product or service. It typically includes answers to frequently asked ...

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214 тыс
59

1:16

Reduce Customer Support Tickets with Knowledge Base

Reduce Customer Support Tickets with Knowledge Base

Document360

Excessive Customer service inquiries drain your budget and leave your team burnt out? All you need is an advanced yet ...

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14

4:34

knowledge Base and Customer Portal Search Functionality Demo

knowledge Base and Customer Portal Search Functionality Demo

Isos Technology

In this demo, we touch on these key features to help your organization better manage its customer-facing documentation.

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17 тыс
21

8:59

Everything You Need to Know About a Knowledge Base

Everything You Need to Know About a Knowledge Base

Academy Freshworks

40% of consumers prefer self-service over human contact. It makes sense for you to create a knowledge base and make life ...

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18 тыс
1

0:50

Optimize your customer knowledge base - YT Shorts

Optimize your customer knowledge base - YT Shorts

Zendesk

With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, ...

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8 тыс
2

1:06

What is KnowledgeBase? | One knowledge base, all the answers

What is KnowledgeBase? | One knowledge base, all the answers

LiveChat

What is Knowledge Base? | One knowledge base, all the answers In fact, 70% of customers prefer to use a company's website to ...

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5:02

The business value of delivering a knowledge base to your customers

The business value of delivering a knowledge base to your customers

jpcrmexpertsny

In our Information Nugget edition, you get 5 minutes of valuable insight into various enterprise software topics. Learn how to ...

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1

1:28

Quick Take: How knowledge base quality affects the customer experience

Quick Take: How knowledge base quality affects the customer experience

The Agile Brand™ with Greg Kihlstrom

Host Greg Kihlström talks with Sophie Wyne from Ariglad about how knowledge base quality affects the customer experience on ...


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