9:58
Top 5 Customer Facing Knowledge Base Platforms for Business | Comparison
Top 5 Customer Facing Knowledge Base Platforms for Business | Comparison Check Out Document360 - https://bit.ly/3NEgStu ...
7:55
What's the Difference Between the Knowledge base (Customer Service Database) vs eLearning program?
Ever wondered about the distinction between a knowledge base and an eLearning program? We're here to dissect these two ...
2:05
One easy way to optimize your customer knowledge base
With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, ...
26:18
Enhancing Customer Interactions via Internal Knowledge Base
On today's episode, we talk with Nir Cohen. Nir is the VP of Customer Success at AIVF and former Director of Customer Success ...
57:55
Best Practices for Building a Killer Knowledge Base
Desk.com: Fast, awesome customer service
Having all the right answers at the fingertips of every customer support agent is awesome. Letting your customers get the same ...
10:47
How to build a successful knowledge base? Step-by-Step.
What is a customer knowledge base? A knowledge base is an online self-service repository of useful information in the form of ...
0:44
Confluence can be used many ways! | Knowledge base | Collaboration | Customer Facing
There's a lot of different ways Confluence can be used - from internal facing wikis to customer facing documentation.
5:34
Must-have features for the best knowledge base software | CX Unplugged
1:19 The most famous knowledge base software 1:45 Customer facing Vs employee facing knowledge base 2:24 The #1 attribute ...
47:10
Outsmarting the Genie: Smart Architecture Decisions for GenAI Apps • Gillian Armstrong • GOTO 2024
Gillian Armstrong - Senior Solutions Architect, Generative AI Solutions at AWS ORIGINAL TALK TITLE Outsmarting the Genie: ...
9:59
Everything You Need to Know About a Knowledge Base for 2022
A knowledge base provides 24/7 support for your customers without the need to contact staff. Most consumers nowadays can't ...
1:26
Why Use a Knowledge Base Software?
Keeping customers satisfied is often considered a challenge. Why? Because it demands full attention of customer support ...
2:48
Internal vs External Knowledge Base: Which Do You Need?
What type of knowledge base software does your company need? That depends on who you want to support. Discover the ...
8:46
A knowledge base is a library of information about your product or service. It typically includes answers to frequently asked ...
1:16
Reduce Customer Support Tickets with Knowledge Base
Excessive Customer service inquiries drain your budget and leave your team burnt out? All you need is an advanced yet ...
4:34
knowledge Base and Customer Portal Search Functionality Demo
In this demo, we touch on these key features to help your organization better manage its customer-facing documentation.
8:59
Everything You Need to Know About a Knowledge Base
40% of consumers prefer self-service over human contact. It makes sense for you to create a knowledge base and make life ...
0:50
Optimize your customer knowledge base - YT Shorts
With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, ...
1:06
What is KnowledgeBase? | One knowledge base, all the answers
What is Knowledge Base? | One knowledge base, all the answers In fact, 70% of customers prefer to use a company's website to ...
5:02
The business value of delivering a knowledge base to your customers
In our Information Nugget edition, you get 5 minutes of valuable insight into various enterprise software topics. Learn how to ...
1:28
Quick Take: How knowledge base quality affects the customer experience
The Agile Brand™ with Greg Kihlstrom
Host Greg Kihlström talks with Sophie Wyne from Ariglad about how knowledge base quality affects the customer experience on ...
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