Building Balanced Scorecard Step by Step for Customer Service - Part 1

Published: 09 January 2019
on channel: BSC Designer
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https://www.bscdesigner.com - Building Balanced Scorecard Step by Step for Customer Service. Part 1 (theory):
-- Building a basic model of customer service
-- Mapping challenges of customer service unit
-- Mapping costs points of customer service

Part 2:    • Building Balanced Scorecard Step by S...  


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