What are System Topics in Copilot Studio?
This video explains the concepts of System Topics that are used while building copilot / bot conversations.
⭐ Topics defines a path that customer can take while interacting with copilot
⭐ System topics are common topics used in copilot conversations
⭐ System topics are necessary to help copilot run effectively
⭐ System topics triggers on specific events
⭐ System topics are available out of the box
⭐ Topic can be redirected to System topic by using redirection
⭐ System topics cannot be deleted
These are the list of System topics that are available out of the box:
⭕ Conversation Start
⭕ End of Conversation
⭕ Conversational Boosting
⭕ Escalate
⭕ Fallback
⭕ Multiple Topics Matched
⭕ On Error
⭕ Reset Conversation
⭕ Sign In
Girish Uppal explains the concept of system topics, covers all the system topics that are available out of the box while building copilot and how to use them in different scenarios.
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