Telstra dials in elevated customer service with Azure OpenAI Service
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services throughout the nation and beyond. The company’s ongoing innovation keeps pace with surging technological progress, making for constantly evolving services and products. Telstra’s frontline staff and customer service agents require a vast technical knowledge base in the face of this increasing complexity. The company saw an opportunity to help them respond to customers more quickly and effectively with the support of generative AI. So it developed two cutting-edge generative AI tools based on Microsoft Azure OpenAI Service. Even early in rollout, the Ask Telstra and One Sentence Summary tools are delivering promising results, with 90 percent of employees using One Sentence Summary reporting time savings and increased effectiveness, resulting in 20 percent less follow-up contact. Eighty-four percent of customer service agents using the Ask Telstra solution agree that it has a positive impact on customer interactions.
Learn more at https://aka.ms/Telstra-Azure-OpenAI-C...
#microsoft #microsoftcloud #telecommunications
Watch video Telstra dials in elevated customer service with Azure OpenAI Service online without registration, duration hours minute second in high quality. This video was added by user Microsoft Cloud 29 February 2024, don't forget to share it with your friends and acquaintances, it has been viewed on our site 735 once and liked it 14 people.