ITIL Fundamentals: What You Need to Know
Have you heard of ITIL but need more information? This video covers what you can do to effectively reduce your organization's IT costs, better define, and formalize operational processes, provide a "common language" for both business and IT, and improve overall customer satisfaction.
Chapters:
0:00 Introductions
1:18 Session Agenda
2:00 A Brief History of ITIL
5:31 Basic ITIL and Service Management Concepts
6:21 What is Service Management
7:18 What is a Service?
8:58 Service Provider
10:19 The Seven Guiding Principles
13:53The Four Dimensions of Service Management
15:51 The Service Value System
17:00 The Service Value Chain
18:29 Business Benefits of ITIL
22:19 ITIL Certification Structure
24:47 Attendee Q&A
#ITILTutorial #WhatIsITIL
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