Sophos Support 101
Sophos Support provides self-serve platforms and tools to help our customers and partners including the Sophos Support Portal, Sophos Community, Product Documentation and Knowledgebase, Techvids, and Sophos Assistant. We provide an overview of each one.
Our mission is to assist our customers and partners in resolving their problems related to product installation, administration, and operation, and help them maintain a stable and secure environment.
Skip ahead to these sections:
00:00 Overview
00:37 Sophos Support Portal
01:38 Sophos Community
02:17 Documentation & Knowledgebase
02:54 Sophos Techvids
03:38 Sophos Assistant
04:20 Contact Global Support
05:10 Global Support Numbers
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Relevant Resources:
Sophos Support Portal:
https://support.sophos.com
Support Portal Overview:
For Customers: https://techvids.sophos.com/share/wat...
For Partners: https://techvids.sophos.com/share/wat...
Sophos Systems Status – View and subscribe to updates on all Sophos systems and services:
https://status.sophos.com
Sophos Community – Connect. Engage. Earn Rewards!
https://community.sophos.com
Getting Started with the Sophos Community:
https://community.sophos.com/w/gettin...
Sophos Community & Product Forums:
https://community.sophos.com/p/all-gr...
Techvids – The Home for Sophos Support Videos:
https://techvids.sophos.com
Sophos Assistant:
https://community.sophos.com/product-...
Raise a Support Case:
Partner/Customer Care: https://support.sophos.com/support/s/...
Technical Support: https://support.sophos.com/support/s/...
Global Support Contact Numbers:
https://doc.sophos.com/support/help/e...
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