4 Tips to Reduce Customer Frustration with your Automation | AI Call Center Software
Your company has a call center, and you’re wondering about the potential benefits of AI automation for your call center. AI can answer customer’s questions quickly, without having to use people.. everyone’s happy. Unless your automation frustrates your customers.
In this video, I’m going to tell you 4 tips to help you reduce customer frustration.
Want my recommendations on the best call center software providers? Ask me today.
[email protected]
714.593.0011
Video Chapters
00:00 Customer frustrations with automation
02:21 1. Brainstorm your customer’s journey
03:31 2. Adjust the automation responses to match the situation
04:33 3. Adjust the automation timing to match the response time
05:32 4. Make sure live agents gets the details
06:24 Which call center software vendors are the best?
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About me (Mike) & AeroCom:
My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.
Services:
Technology design and optimization
Vendor selection
Areas of Expertise:
Cloud Phone Systems
Cloud Call/Contact Center Software
Cloud Infrastructure & Storage
Cybersecurity as a Service
SD-WAN and SASE
Business Internet Access
Contact me today for my recommendations on the technology your company needs:
(714) 593-0011 or [email protected]
Visit us at: http://www.aerocominc.com
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CONNECT WITH US:
LinkedIn: / aerocom
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