Dynamics 365 Wave 2 2023: Top 10 Features You Need to Know!
In this video I take you through my Top 10 feature highlights from the Wave 2 2023 Release for Dynamics 365 Sales, Marketing, Customer Service.
Links to feature release notes are below - all information is current at the time of recording, July 22, 2023. Please check the links for updates to these features.
Personalize customer experiences using calculated metrics from Customer Insights
https://learn.microsoft.com/en-us/dyn...
Qualify leads and route to sales when buying is likely
https://learn.microsoft.com/en-us/dyn...
Align sales and marketing teams, accelerate your pipeline using integrated analytics dashboards
https://learn.microsoft.com/en-us/dyn...
Support for Leads (Viva Sales / Sales Copilot(
https://learn.microsoft.com/en-us/dyn...
AI Generated summaries - Account, Lead, Opportunity
https://learn.microsoft.com/en-us/dyn...
https://learn.microsoft.com/en-us/dyn...
https://learn.microsoft.com/en-us/dyn...
Gear up for your meetings using AI generated preparation notes
https://learn.microsoft.com/en-us/dyn...
Elevate your customer engagements with AI recommended content
https://learn.microsoft.com/en-us/dyn...
Follow up on emails using recommended actions
https://learn.microsoft.com/en-us/dyn...
Accelerate sales with AI generated proposals
https://learn.microsoft.com/en-us/dyn...
Summarise conversations with Copilot
https://learn.microsoft.com/en-us/dyn...
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