How To Respond To a PayPal Dispute request.
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How To Respond To a PayPal Dispute request.
• How To Respond To a PayPal Dispute re...
Here are three ways that a buyer can initiate a complaint. And that process, including time frames and who is in charge of settling the dispute, will vary depending on how the purchase was funded.
Dispute/claim: Buyer contacts the seller directly through PayPal’s Resolution Center site to file a dispute, and the two parties work together to find a solution. If buyer and seller can't agree to a solution, buyer can escalate the dispute to a claim in order to request a refund/reversal where PayPal steps in to determine how the situation should be resolved.
Chargeback: Buyer contacts their card issuer and requests a refund.
Bank reversal: Buyer contacts their bank to request a refund.
How can I respond to a dispute?
To respond to a dispute:
1.Log in to your PayPal account.
2.Go to the Resolution Center.
3.Click View under Action next to your case.
4.Respond to the buyer, making sure to include any relevant information (such as package tracking information), and then click Post Message.
The message will be sent directly to the buyer. Remember that this is an opportunity to resolve the dispute without intervention, so it’s best to be courteous and helpful.
How can I help prevent a dispute?
Good communication is important to help prevent disputes.
1.Start by providing detailed, accurate descriptions of items for sale and include pictures from multiple angles.
2.When a purchase is made, ship items promptly, and provide tracking information.
3.Post customer service contact information, including working hours and response time frames. 4.A toll-free phone number is preferred over an email address.
Offer a refund and post your return policy where customers can see it.
5.If a customer contacts you, be professional, helpful, and courteous.
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