Get Started with Lightning Knowledge | Knowledge Basics for Lightning Experience
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Knowledge Basics for Lightning Experience
https://trailhead.salesforce.com/cont...
After completing this unit, you’ll be able to:
Describe a knowledge base.
Explain the benefits of a knowledge base.
Explore Lightning Knowledge in the trial org.
A Knowledge Base in Salesforce
Ada Balewa is a support agent at Ursa Major. She appreciates the power of knowledge. After all, she built her career on using her knowledge to help customers. Ada knows a lot. But there’s just one Ada and so many customers. That’s why she’s excited when Maria Jimenez, her systems admin, calls a meeting to talk about Lightning Knowledge.
Maria wants to implement a knowledge base. Think of it as a giant library with the most helpful librarian possible. A librarian who can quickly answer everyone’s questions. At Ursa Major, Ada is that librarian. Her answers will form the basis of the Ursa Major knowledge base.
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