Siebel CRM - Project 1 (part 1) (Service Requests - Complaint Organizations) FREE Course Workshop
Siebel CRM Business Analyst
This Siebel CRM Business Analyst training teaches business analysts technical skills and Siebel application knowledge to translate user requirements into detailed technical specifications. Learn methods for determining solutions to application gaps. Hands-on 100% practical activities based training course.
This Siebel CRM Business Analyst training examines Siebel applications in two dimensions;
The first dimension, breadth and functionality, is covered in the first two days of the course; you’ll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You’ll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.
The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.
Course Key Learning
Develop a deep understanding of Siebel CRM Application
Understanding complex CRM business requirements
Navigate Siebel applications
Use a wide range of Siebel application functionality
Translate user requirements into technical specifications
Explore application configuration options using Siebel Tools
Transform your Career/ Business for future challenges now!
SIEBEL CRM Business Analyst [ Online Class Available ]
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