For an end user looking to submit a request within an organization using Tikit, they will have the Tikit Virtual Agent. In this video, see how an end user can work in Tikit Virtual Agent for all their ticketing needs. With the Tikit Virtual Agent, an end user can submit tickets which can be opened, deflected with AI-powered knowledgebase (KB) responses or kick off an automated workflow or lifecycle. Additionally, with Tikit Virtual Agent, the end user can view, update and receive real-time statuses on their tickets.
Tikit is a Microsoft 365 IT Service Management platform that matures with your M365 adoption. Want to learn more about Tikit? Check out our demo video (https://www.tikit.ai/demo/) and try Tikit in a 14-day free trial (https://www.tikit.ai/add-to-teams/). We are so confident in Tikit’s capabilities, we’ll set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today (https://www.tikit.ai/tikit-free-setup/). Please note, not all functionality in this video is available in all Tikit plans. Please refer to our feature breakdown on the pricing page (https://www.tikit.ai/pricing/) to confirm feature inclusion.
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