Generative AI - How to use guardrail to protect PII data with AWS Bedrock Converse API & Lambda !
In this video, I am going to show you how to build a serverless GenAI solution to create call center transcript summary via a Rest API, Lambda and AWS Bedrock Converse API. I have posted a video with detail steps on creating a GenAI solution for summarizing the call center transcripts by passing a transcript file that contains the conversation between a call center support staff and a customer.
However, in this example, I will further extend it by adding the function to protect the customer PII information so that this information is abstracted from the response being returned by Amazon Bedrock Converse API to the end consumer of the API.
Examples of PII (Personal Identifiable Information) - SSN, Account Number, Phone, Email, Address etc.
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