10 Telephone Customer Service Tips | Telephone Etiquette
In this video, 10 Tips for Improving Your Telephone Customer Service Skills, we'll discuss the top 10 tips to improve telephone skills that will help develop a positive and professional atmosphere for your business and etiquette. In this fast and furious age we live in, one of the more important issues being addressed in the workforce is a lack of effective and proper telephone skills and etiquette. How often have you been upset or put off by a call center or business representative with no telephone etiquette? This professional deficiency will create a negative perception of your business and cause a loss of customers and revenue.
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0:00 Introduction
0:32 SPEAK PRECISELY
0:42 DO NOT SHOUT
0:53 NO DRINKING, EATING, OR GUM
1:05 USE PROPER LANGUAGE
1:16 USE THEIR PROPER NAME
1:28 LISTEN ATTENTIVELY
1:45 PATIENCE IS A VIRTUE
2:00 INCOMING CALLS
2:21 FOCUS ON THE CALL
2:36 PROPERLY IDENTIFY
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