Customer Journey Mapping (+ FREE Template & Examples)
Creating a customer journey map (or buyer journey map) and scorecard, is one of the most powerful exercises you can do in your business to create more predictable and repeatable growth.
However, most customer journey exercises end up being a total waste of time and documents that quickly gather dust.
In this video I'll be showing you how to create a practical and actionable customer journey map for your business in this customer journey mapping masterclass with example customer journeys and a customer journey template you can start using today.
0:00 - Intro
0:56 - The Customer Journey Map
1:52 - B2B Customer Journey Example
8:27 - Customer Journey KPI's & Scorecard
19:04 - D2C Ecom Customer Journey Example
28:38 - Using Your Customer Journey Map Template
DOWNLOAD YOUR FREE CUSTOMER JOURNEY MAP TEMPLATE HERE: https://www.figma.com/board/yCkJgYH4o...
DOWNLOAD YOUR CUSTOMER JOURNEY KPI SCORECARD HERE: https://docs.google.com/spreadsheets/...
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Customer Journey
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Buyer Journey Template
Buyer Journey Examples
Watch video Customer Journey Mapping (+ FREE Template & Examples) online without registration, duration hours minute second in high quality. This video was added by user Elevate Digital 18 August 2024, don't forget to share it with your friends and acquaintances, it has been viewed on our site 1,10 once and liked it 2 people.