How to handle incidents, downtime and outages
This will be an open discussion (no slides) on best practices for handling incidents, downtime and outages. Taking the experiences from both Server Density and Yelp, contrasting a small company to a much larger one, we'll take you through how we deal with things such as:
On call - rotations, scheduling, systems and policies
Preparing for downtime - teams, systems and product architecture
Documentation
Checklists and playbooks
How we actually handle incidents
Post mortems
Speakers
* Charlie Allom, Network Engineer, Yelp
David Mytton, CEO, Server Density
* Brian Trump, Site Reliability Engineer, Yelp
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