Normalization – Part 6 – Importing CIs with IH ETL
Part 5 looked at how to normalize Hardware Models when creating them manually. In Part 6, we investigate how to 1) lookup existing models and 2) create new, normalized hardware models when importing CIs via the Import Set interface or using Integration Hub ETL.
Further learning
How Discovery captures Model ID and Manufacturer for servers and devices (ServiceNow Support)
https://support.servicenow.com/kb?id=...
Best practice to map the models while using the Import Sets (ServiceNow Support)
https://support.servicenow.com/kb?id=...
Integration Commons for CMDB
https://docs.servicenow.com/csh?topic...
Timecodes
0:00 Intro
2:19 Lookup and create models using the MakeAndModelJS script include
4:49 Use MakeAndModelJS in Import Set interface
5:34 Use MakeAndModelJS in Integration Hub ETL
10:05 Workaround to get a normalized hardware model
14:18 Use Multiple Input Script to call MakeAndModelJS
18:15 The Result I: A normalized hardware model!
22:00 The Result II: CIs imported referencing the new model
23:03 Outro
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