Retail trends with Cathy Hotka
The first episode of the "Top Trends in Retail" video series features Director of Partner Marketing for Retail and Consumer Goods at Microsoft, Ricardo Belmar and Cathy Hotka, Principal at Cathy Hotka and Associates. Cathy discusses current trends including modernizing supply chains and renewing our focus on quality service and branding across the shopping experience.
To learn more about Microsoft Retail, visit: https://aka.ms/MicrosoftRetail2023
Watch the other videos in the “Top Trends in Retail” series here: https://aka.ms/AAkpx5l
00:16 Intro
01:31 Security in retail
02:10 Challenges in delivering exceptional customer experience
03:57 A more agile supply chain
05:09 Empowering frontline workers
06:11 Retail trends in 2023
08:09 Closing
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Audio description version: • Retail trends with Cathy Hotka
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