SLA Dashboard EXPERTS Reveal Top Formulas for Data Analysis!
https://www.other-levels.com To Download our Templates & Get Free Datasets
Service Level Management Dashboard - SLA Excel Analytics
To watch the full Tutorials? Join our channel Membership / @otherlevels
All our video / otherlevel’s
Request a Custom Dashboard https://other-levels.com/pages/custom...
Enhance Your Templates https://other-levels.com/pages/enhanc...
Courses & Playlists:
• Multiple Dynamic Excel Dashboards
• Single Dynamic Excel Dashboard
• Modern Excel Reports
• PowerPoint Slide's
All our video / otherlevel’s
Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results.
Comprehensive SLA Analysis
Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time.
Customer-Centric Insights
Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery.
Dynamic Case Management
Visualize and manage your case data effectively. Features like Current Case Status, Resolved Cases Percentages, and Pending Cases provide real-time updates, while data segmentation by sectors, regions, and branches offers detailed insights. The dashboard highlights top five issues with a comparative analysis of the current month vs. the previous month, giving you a clear path for improvement.
Interactive and Easy to Use
With monthly slicers and dynamic filters, the dashboard allows users to customize views effortlessly. Whether analyzing received cases per month or evaluating regional CES scores, the interface adapts to your focus.
Designed for Excellence
Tailored for organizations aiming to maintain high service levels, this Excel Dashboard by Other Levels provides actionable insights to refine processes and enhance customer trust. Elevate your SLA management with this powerful analytics tool.
Key Features
Pending Complaints cases within SLA
Pending Non Complaints cases within SLA
Service Level Management SLA Percentage
Year to date SLA
Total of Received Cases
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Net Promoter Score (NPS)
Current Cases Status
Resolver Cases percentages
Pending Cases
Received Cases per month
Received Cases per Quarter
Feedback Type
Cases by Sectors
Banking With Branches and Online
Top Five Issues with comparison showing Current Month vs Previous
Received Customer Effort&Score (CES) by Regions
Received Cases by Regions
Monthly Slicer
------------------------------------------------------------
Welcome to Other Level’s,
Your go to resource for unlocking the full potential of Microsoft Office.
Whether you're looking to enhance your skills in Excel, Word, PowerPoint, or data analysis, we simplify complex tools with clear, easy to follow tutorials.
Master Microsoft Office with Step by Step Tutorials and Expert Tips!
What sets us apart:
Comprehensive breakdown of essential formulas, digital designs, and data visualization techniques.
Straightforward, impactful videos focused on real world business applications.
We create professional dashboards that help you elevate your productivity and projects.
No unnecessary jargon just relevant content that helps you master Microsoft tools efficiently.
Honest, relevant titles and thumbnails that reflect the value we deliver in every video.
Join us and transform the way you work with Microsoft Office.
Every second of our content is designed to help you succeed!
Copyright © 2025 Other Level's. All rights reserved.
"Any illegal reproduction of this content in any form will result in immediate action against the person concerned."
#Excel #SLA #Service_Level_Management
Watch video SLA Dashboard EXPERTS Reveal Top Formulas for Data Analysis! online without registration, duration hours minute second in high quality. This video was added by user Other Level’s 03 June 2021, don't forget to share it with your friends and acquaintances, it has been viewed on our site 44,324 once and liked it 542 people.