What is ServiceNow? Everything you need to know about ServiceNow || Visualpath
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What is ServiceNow? Everything you need to know about ServiceNow || Visualpath
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Mode of Training: Online
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Description:
🚀 What is ServiceNow?
ServiceNow is a cloud-based platform that provides enterprise IT service management (ITSM) software. It is designed to help organizations manage their digital workflows for enterprise operations, offering a suite of tools that facilitate the automation of business processes and IT operations.
🔍 Here are some key features and components of ServiceNow:
📗 IT Service Management (ITSM):
ServiceNow's ITSM suite helps organizations manage incidents, service requests, problems, changes, and other IT-related activities through standardized processes and automated workflows.
📗 IT Operations Management (ITOM):
This module focuses on managing the health, performance, and availability of infrastructure and applications. It includes tools for event management, discovery, and operational intelligence.
📗 IT Business Management (ITBM):
ITBM helps organizations align their IT investments with business goals. It includes features for project and portfolio management, financial management, and demand management.
📗 Security Operations:
ServiceNow provides tools for managing and responding to security incidents, vulnerabilities, and threats, integrating with other security systems to streamline response processes.
📗 Human Resources Service Delivery (HRSD):
ServiceNow offers HR service management to automate and streamline HR processes such as employee onboarding, case management, and HR knowledge management.
📗 Customer Service Management (CSM):
This module is designed to enhance customer service operations by providing tools for case management, knowledge management, and omnichannel communication.
📗 Custom App Development:
ServiceNow's platform allows organizations to build custom applications to meet specific business needs using low-code or no-code development environments.
📗 Now Platform:
The underlying technology of ServiceNow is the Now Platform, which enables process automation, AI and machine learning integration, data analytics, and mobile app development.
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