HR Series Part 3: Configure an Employee Onboarding Service
Configure an employee onboarding service
In this video, we’ll guide you through the process of creating and configuring an HR service for employee onboarding. We start by navigating the HR service configuration table, naming the service in unison with the Lifecycle Event, and defining the fulfillment type. We also cover categorization using HR topic details and categories, configuring the applicable table, and setting automatic case closure conditions. Additionally, we discuss case options, HR criteria, task assignments, and the Lifecycle Event integration. Join us for a detailed step-by-step overview to streamline your HR services.
00:00 Introduction to HR Service Creation
00:18 Naming and Badging the HR Service
01:00 Categorizing the HR Service
01:20 Configuring the HR Case Table
02:00 Template and Record Producer
02:51 Defining HR Criteria
03:31 Open For and Subject Person Task
04:11 Adding the Lifecycle Event
Check out a step-by-step walkthrough on our blog:
https://pathwayscg.com/creating-an-hr...
Or get in touch with one of our ServiceNow experts:
https://pathwayscg.com/contact-new/
[email protected]
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