▶️ Workplace Violence and Keeping Your Team Safe [VIDEO VERSION]
👀 Check out the video version of this episode. Find the audio version on your preferred podcast player or the ADA Member App.
Keeping your team safe: How to de-escalate encounters with aggressive patients.
Special Guests: Dr. Ann Blue
For more information, show notes and transcripts visit https://www.ada.org/publications/dent...
🎙TIMESTAMPS:
00:00 Intro
03:54 Introduction of guest Dr. Ann Blue, who shares her experiences with aggressive patient encounters
05:13 Discussion on ADA's Council on Communications trend report
07:20 Verbal and non-verbal cues of aggressive patients
14:38 Training your dental team to handle aggressive patients
17:39 Techniques for dealing with aggressive behavior
25:24 What NOT to do with aggressive patients
30:48 The importance of communication skills and the generally positive nature of most patient interactions
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Resources
➡ Read this ADA News article about Workplace Violence. https://adanews.ada.org/ada-news/2024...
➡ Learn more about emerging issues in the ADA Communications 2024 Trend Report. https://www.ada.org/-/media/project/a...
➡ OSHA’s Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers call upon employers to establish a workplace violence prevention program as part of their overall safety and health program. Dentists should check with their state as it may have additional requirements regarding workplace safety. https://www.osha.gov/sites/default/fi...
➡ Dr. Ann Blue: https://www.blueperio.com/
➡ This episode is sponsored by Fidelity Health. Learn more at Fidelity.com/HSAcanhel
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“Dental Sound Bites” is an ADA podcast created for dentists, by dentists. Join our hosts, representing different paths in their careers, for real talk on dentistry’s daily wins and sticky situations. Tune in to benefit from the wisdom of your peers and share some laughs along the way. Come for the camaraderie, stay for insightful discussions with leading experts from our industry and beyond.
Visit us at ADA.org/podcast https://www.ada.org/publications/dent...
The views and opinions expressed in this program are those of the speakers and do not necessarily reflect the views or positions of the American Dental Association
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