Balanced Score Card
Managerial Behavior: Professor Medinets
Lecture #9
Chapter #18 Part B - Balanced Scorecard
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Time Stamps:
00:30 Balanced Scorecard
04:48 Customer Perspective
08:12 Internal Business Processes
11:00 Practice Problem
12:37 Internal Business Processes - Productivity
13:57 Partial Productivity
22:07 Performance Measure for Control
23:16 Non-financial Performance Measure
For extra practice attached is a Handout by the professor
https://drive.google.com/drive/folder...
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