Patients want real-time price information. Availity helps providers deliver.
Helping patients get (and stay) healthy is the most obvious role of modern healthcare. For many who work in healthcare, that's just not enough. We sat down with a leader from a major durable medical equipment supplier during the 2023 Availity Connects conference and learned that his greatest satisfaction is making patients happy by removing surprises.
Patients typically wouldn’t know, for four to six weeks through the adjudication process, what that item was actually going to cost. Particularly in the age of Amazon when people are used to having instant access to price information from multiple places, that's not a good experience. Real-time access to benefits information helps meet that expectation.
“We use a lot of Availity products, and that’s been the biggest game changer. Not just from a revenue standpoint, or improving margins. It’s really about making patients happy and giving them the information to make informed decisions at the time of [dispensing the equipment.]”
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