Display Survey Response Details On Case Record without custom Entity- Microsoft CRM
#CuriousCoach #Dynamic365 #CaseEntity #FormsProSurveyrepose
1. Send the survey when the case resolved in dynamic 365
2. Check the condition status reason equal to 5
3. Get the customer details from the contact entity
4. Send the survey to the customer
5. Collect the response from the customer voice survey response
6. Reopen the case and update the case rating in your custom fields
7 Resolve the case after rating
8. Stop the survey ratting the second time
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