Intercom

How much do you care about your customers?

A day in the life of a support knowledge manager

The 4 Levels of Customer Service #AI Adoption #artificialintelligence

AI is a game changer for customer service

Defining and evaluating a remarkable customer experience

It's time to redefine what customer service could look like

Build bespoke answers with Fin AI Agent

Using Intercom's API, Webhooks, and Canvas Kit

This email AI agent is your customer support team's new best friend

CS leaders – Stop spending so much time analyzing data and building reports #AI #customerservice

Intercom Off Script - Episode 5: Better, Faster, Cheaper

How to create and use conversation attributes

Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

Strategies for getting executive buy-in to adopt AI-first CS

Finding Product-Market Fit, Founder Led Marketing, and Getting into YC – Start Good Trouble Ep. 1

Go-To-Market Is The New Moat – Start Good Trouble Ep. 2

How to lead your customer service team into the AI future

How to create and use tags

Unlocking customer service's strategic potential with AI 🚀

Add a magical AI Copilot to your team 🪄

How AI defies Moore's Law and redefines what's possible

Intercom Off Script - Episode 4: Designing with AI

Knowledge is power 🧠

Off Script - new episode this Thurs 11th

Support roles are evolving ⬆️

Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

You can't ignore AI 🚀

What does the future of CS look like? 🤔

AI in the real world 🌎

Building the future of AI-first customer service

Built For You: June 2024 - An Intercom Product Broadcast

How to report on Fin AI Copilot

How to set up Fin AI Copilot

How to best use Fin AI Copilot as an agent

Introduction to knowledge management in Intercom

How to control & update your knowledge sources in Intercom

Conversation tags vs attributes explained

Intercom Off Script - Episode 3: Reinventing customer service with AI

Off Script: Episode 3 Teaser. A new series of candid conversations with Intercom leaders.

Unlocking customer service's strategic potential with AI

How to exclude time spent in bot inbox from SLA targets

How to boost engagement with 2-way SMS in Intercom

How to use Intercom reporting

How to automate customer journeys with Intercom Series

How to streamline customer support with Intercom tickets

Shep Hyken on getting ahead of the competition with exceptional CX

Introduction to Fin AI Agent

How to prepare your customer support content for AI - Images & video

How to prepare your customer support content for AI - Rich formatting

How to prepare your customer support content for AI - Restate questions