The repair went horribly wrong, and I wasn't sure it could be fixed. This is what happens when you attempt a motherboard repair without the proper tools and equipment. The laptop was mailed in because the USB-C port wasn't working. The customer had tried to repair it themselves, but it went badly. After removing the motherboard and examining it under the microscope, I saw the extent of the damage.
A USB-C port is more complex than a standard USB port, with 24 pins (12 through-hole and 12 surface mount) that can't be installed using a standard soldering iron. I needed to remove the damaged port using my hot air station to see if it could be repaired. After cleaning all the pads and removing the solder from the holes, I realized the customer was lucky, and I could install a new port. In the end, I saved another laptop.
If you have a Dell or Alienware and need a repair, fill out a service request at partspeople.com
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