How Would You Deal With A Difficult Customer? (INTERVIEW QUESTIONS & ANSWERS!)
How Would You Deal With A Difficult Customer? (INTERVIEW QUESTIONS & ANSWERS!) By Richard McMunn of:
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3 TIPS FOR ANSWERING THE INTERVIEW QUESTIONS: How Would You Deal With A Difficult Customer?
INTERVIEW TIP #1
Say you will use effective communication skills to deal with the difficult customer. You should listen more than you speak!
INTERVIEW TIP #2
Use a set process for dealing with a difficult customer:
STEP 1: Listen and let them speak.
STEP 2: Ask questions to get to the bottom of their issue and to establish what their needs are.
STEP 3: Establish a common connection.
STEP 4: Come up with a solution or a recommendation that they are happy with.
INTERVIEW TIP #3
Never get irate with a difficult customer and always remember you are representing your company’s brand, so you must be professional!
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