ASUS Already On Government's Radar for Warranty Issues
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With ASUS' issues now spanning several years of our coverage -- if not decades before that -- we are now committed to getting the industry's leading manufacturer by sales to actually improve. That starts with customer education. Our past two videos looked into the ASUS warranty scam, with episode 2 focusing on the legal side with an attorney to discuss Magnuson-Moss Act claims, and now we're speaking with Right to Repair Expert Nathan Proctor, on recommendation from Louis Rossmann. This coverage will go over consumer rights, how ASUS is in trouble with the FTC already for warranty void stickers previously, and how there's a chance for ASUS to improve and do better for its customers.
Find our discussion with ASUS: • Confronting ASUS Face-to-Face
GN Warranty Self-Advocacy Kit: https://gamersnexus.net/gn-extras-new...
Fill-in our survey that we will submit to the FTC to make sure they see it (if you've been screwed by ASUS): https://geni.us/asusclaim
Fill-in the official FTC form if you've been screwed by a manufacturer: https://reportfraud.ftc.gov/
Learn more about PIRG here: https://pirg.org/topics/right-to-repair/
Watch Part 1 (ASUS Scammed Us): • ASUS Scammed Us
Watch Part 2 (ASUS Says We're Confused): • ASUS Says We're "Confused"
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TIMESTAMPS
00:00 - Knowing Your Consumer Rights
04:45 - What We Want for ASUS
06:38 - Consumer Rights Education
09:25 - Government Action is Next
10:53 - Companies That Didn't Suck for RMAs
14:51 - Introducing Nathan Proctor
15:16 - A Time This Worked (Google Chromebooks)
17:50 - Improving ASUS
20:00 - Illegal Tying, Laws, Your Rights
21:28 - ASUS Already on FTC's Radar
23:11 - Is ASUS in Violation?
25:52 - Can We Actually Fix This?
32:15 - Consumers Do Have Power
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Steve Burke: Host
Vitalii Makhnovets: Video
Nathan Proctor: Guest
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