It's time for a customer-centric movement in B2B companies
Vaimo's Chief Strategy Officer, Henrik Feld-Jakobsen gave a speech about customer centricity at the Smart Commerce 2023 event: the importance of customer centricity and how to move towards a customer-centric future.
Including:
The non-fluffy definition of Customer Centricity
The Customer-Centric transformation: 5 key phases
Taking the first steps towards a Customer-Centric future
#SmartCommerce #B2B #ecommerce #customerexperience #customercentric
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