#Shrinkage
#shrinkage
Shrinkage Calculation in BPO | Call Center
What is Shrinkage
Shrinkage is defined as the time during which people are paid during which they are not available to handle calls
Total Number of Agent 30
Planned Leave 4
Unplanned Leave 3
Formula = Total Leave X 100
Total Number Of Agent
Planned Shrinkage % Unplanned Shrinkage % Total Shrinkage %
13% 10% 23%
What is a Call Center Shrinkage?
Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions. There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage, like an agent calling out sick or on vacation.
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Watch video #Shrinkage online without registration, duration hours minute second in high quality. This video was added by user BPO Tutorials 14 September 2022, don't forget to share it with your friends and acquaintances, it has been viewed on our site 60,78 once and liked it 72 people.